1 reviews | Active since Dec 2012
Delivery Failure Is Between Uber Eats and Pedro’s, Not My Responsibility
Subject: Urgent: Immediate Refund Required for Non-Delivery of Paid Order
Dear Pedro’s Chicken Glenwood Management and Uber Eats Support,
I am writing to demand an immediate refund of ZAR 375.80 for an order placed on 13 January 2025 through Uber Eats from Pedro’s Chicken Glenwood.
The payment details are as follows: • Subtotal: ZAR 364.90 • Service Fee: ZAR 14.90 • Delivery Fee: ZAR 6.00 • Total Paid: ZAR 375.80 • Payment Breakdown: • Uber Cash: ZAR 10.00 (1/13/25 10:01 PM) • Card Ending in 7192: ZAR 365.80 (1/13/25 10:02 PM)
Despite receiving confirmation that the order was delivered, no delivery was made to my address. My wife and children waited for the meal, and we confirmed via CCTV that no delivery occurred at the specified time or afterward.
This situation is completely unacceptable. I emphasize that the logistics or disputes between Uber Eats and Pedro’s Chicken are not my issue. As a paying customer, I expect the responsible parties to refund my money promptly.
If I do not receive confirmation of my refund immediately, I will escalate this matter to the relevant consumer protection authorities for further action.
I trust you will prioritize resolving this issue and process my refund without delay.
Regards, Wayne Lundall Contact Number: ***
• An order placed on 13 January 2025 through Uber Eats from Pedro’s Chicken Glenwood, totaling ZAR 375.80, was confirmed as delivered but never arrived.
• I have CCTV evidence proving that no delivery was made to my address at the specified time.
• Despite reaching out via multiple emails and providing detailed payment information, no resolution or refund has been provided. The logistics failure between Pedro’s Chicken and Uber Eats is not my responsibility. As a paying customer, I expect the refund to be processed without requiring further action from my side. I demand:
1. An immediate refund of ZAR 375.80. If this matter is not resolved within 48 hours, I will escalate my complaint to the appropriate consumer protection authorities and continue sharing my experience publicly to ensure accountability. This response is being shared publicly to highlight the lack of proper resolution to date. I hope you will take this matter seriously and prioritize resolving it without further delay. Sincerely, Wayne Lundall
• An order placed on 13 January 2025 through Uber Eats from Pedro’s Chicken Glenwood, totaling ZAR 375.80, was confirmed as delivered but never arrived.
• I have CCTV evidence proving that no delivery was made to my address at the specified time.
• Despite reaching out via multiple emails and providing detailed payment information, no resolution or refund has been provided. The logistics failure between Pedro’s Chicken and Uber Eats is not my responsibility. As a paying customer, I expect the refund to be processed without requiring further action from my side. I demand:
1. An immediate refund of ZAR 375.80. If this matter is not resolved within 48 hours, I will escalate my complaint to the appropriate consumer protection authorities and continue sharing my experience publicly to ensure accountability. This response is being shared publicly to highlight the lack of proper resolution to date. I hope you will take this matter seriously and prioritize resolving it without further delay. Sincerely, Wayne Lundall