AM
Andrew M
1 reviews | Active since Mar 2020
02 May 2024, 19:56
Dear Customer, FU!!!
So you responded to my review on 29 April: Dear Andrew M, Thank you for contacting Customer Care. We confirm that we are currently investigating the matter and a representative will be in touch with you shortly. Regards Pedros Family / SM As yet 02 May you have still not responded! You closed the ticket on your system without dealing with it in any way.
Well done. Pedro's is simply ROTTEN! Period!
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Replies (2)
Pedros Chicken's replyOfficial
05 May 2026, 09:41Dear Andrew M,
Thank you for sharing your concerns with us. I'm sorry to hear about your experience and the delay in communication. We take feedback seriously and want to ensure that we address your issue properly.
Please provide more information at www.pedroschicken.co.za/contact so we can assist you further. Your satisfaction is important to us, and we want to resolve this matter.
Best regards,
The Pedros Team |AT
Pedros Chicken's reply05 May 2026, 09:41
Official
Dear Andrew M,
Thank you for sharing your concerns with us. I'm sorry to hear about your experience and the delay in communication. We take feedback seriously and want to ensure that we address your issue properly.
Please provide more information at www.pedroschicken.co.za/contact so we can assist you further. Your satisfaction is important to us, and we want to resolve this matter.
Best regards,
The Pedros Team |AT
AM
Andrew M's updateReviewer Update
05 May 2026, 10:23***5 Dear Pedro's Chicken, your response refers. The review was from 02 May 2024, it is now 05 May 2026. Just goes to show what a load of BS your reply is. In short no, you don't take feedback seriously. I have not been back to your store in 2 years and don't intend to going forward. Why bother with customer service representatives if they simply don't give a damn either. And finally , my satisfaction is furthest from your concerns and the timeline proves that you do not want to resolve the matter!
AM
Andrew M's update05 May 2026, 10:23
Reviewer Update
***5 Dear Pedro's Chicken, your response refers. The review was from 02 May 2024, it is now 05 May 2026. Just goes to show what a load of BS your reply is. In short no, you don't take feedback seriously. I have not been back to your store in 2 years and don't intend to going forward. Why bother with customer service representatives if they simply don't give a damn either. And finally , my satisfaction is furthest from your concerns and the timeline proves that you do not want to resolve the matter!