1 reviews | Active since Jan 2018
****
This place is ridiculous, and the customer service is appalling. They have breached all TCF principles and do not know how to treat customer. I made an online order on their website and my delivery could not be made, I spoke to the manager at hillbrow store who said he will initiate my refund of R589 and this was in October till today they keep telling me they have initiated the refund and yet i have not received my money. they keep sending me whatsapp messages of false home. i sent a service complaint and the ticket was closed with no feedback being sent to me. why lie and say you have a complaints team when you are not going to respond to clients. what is more annoying is the fact that i sent an Instagram direct message and a tik tok message all these are ignored. this company is a **** so anyone out there do not order through these people.
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / HN
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / HN
Ticket Number: 61488Status: Closed Ticket Only to close it with no response while I am hanging dry waiting for an apology and my refund which is very much due to me.
The manager at your store has been tse ding me messages that she sent the request for a refund and no feedback nothing appearing in my account. It’s easy to take peoples money but difficult to pay it back.
And I repeat I don’t want your food I want my money. Don’t play with people I have screen shorts of all the people who have called and texted me acting like they are helping me when someone somewhere lacks the basic decency of picking up the phone apologising a then releasing my money….
If you cannot process my refund then process an EFT payment because I’m done with the no feedback from the complaints team. I WANT MY MONEY!!!!!!!!!
@hellopeter please advise where else can I report this matter to to the consumer for swift response.
Ticket Number: 61488Status: Closed Ticket Only to close it with no response while I am hanging dry waiting for an apology and my refund which is very much due to me.
The manager at your store has been tse ding me messages that she sent the request for a refund and no feedback nothing appearing in my account. It’s easy to take peoples money but difficult to pay it back.
And I repeat I don’t want your food I want my money. Don’t play with people I have screen shorts of all the people who have called and texted me acting like they are helping me when someone somewhere lacks the basic decency of picking up the phone apologising a then releasing my money….
If you cannot process my refund then process an EFT payment because I’m done with the no feedback from the complaints team. I WANT MY MONEY!!!!!!!!!
@hellopeter please advise where else can I report this matter to to the consumer for swift response.