Customers don't matter to the store(Newcastle Corner) or customer service

O well I guess I'll complain again but will never support Pedro's Newcastle Corner. FYI The food is always on Point I Can't complain about it but the customer service is non existent I spoke to a Sithembiso @ customer care no reply Ticket 4879 was closed with no response Imagine the ad made against Nando's url should take a page from there customer service. I think the the cheaper food speaks for the customer service. Never have I ever had more bad experiences in one place It jus get worst and worst were is this national training manager the post on Facebook on the 3 pillars "Food quality, Customers service, cleanliness and hygiene" The second pillar definitely missing here and the most important The app gives u a collection time And more off I contacted the management after my 1st bad experience nothing changes orders take double the time not 15 to 20min more like 45 to 60 min if u lucky And the load shedding can't be an excuse the building has a backup How bad can service become I'm paying for the service it's not a freebie I have declined the last free meal I was offered and asked for them to jus make things better But as the post on Facebook goes "sell more chicken" ALL ABOUT SALES HERE

O well I guess I'll complain again but will never support Pedro's Newcastle Corner. FYI The food is always on Point I Can't complain about it but the customer service is non existent I spoke to a Sithembiso @ customer care no reply Ticket 4879 was closed with no response Imagine the ad made against Nando's url should take a page from there customer service. I think the the cheaper food speaks for the customer service. Never have I ever had more bad experiences in one place It jus get worst and worst were is this national training manager the post on Facebook on the 3 pillars "Food quality, Customers service, cleanliness and hygiene" The second pillar definitely missing here and the most important The app gives u a collection time And more off I contacted the management after my 1st bad experience nothing changes orders take double the time not 15 to 20min more like 45 to 60 min if u lucky And the load shedding can't be an excuse the building has a backup How bad can service become I'm paying for the service it's not a freebie I have declined the last free meal I was offered and asked for them to jus make things better But as the post on Facebook goes "sell more chicken" ALL ABOUT SALES