********** Customer Service and Rude Management at Pedro's Wonderpark – I Do Not Recommend This Store

I would absolutely not recommend Pedro's Wonderpark based on my experience. The food was disappointing to begin with, but the way my complaint was handled afterwards was even worse.

After logging my original complaint, I received a call from Katlego in the morning. She advised me that my entire order would be replaced and confirmed that my husband could collect it between 17:30 and 18:00. I appreciated the call and believed the matter had been resolved.

However, when I called the store at approximately 17:00 to confirm the arrangements before my husband left, I was suddenly told that they would only replace one burger and the missing fries. This was completely different from what Katlego had promised me earlier that morning.

I was then transferred to a male who identified himself as the manager. He was extremely rude, short with me and incredibly unhelpful. My main concern was simple: why was the story suddenly changing when I had already been given a clear resolution by one of their own staff members?

Instead of addressing my concern or taking the time to investigate what had been agreed upon, he kept insisting that I produce a receipt. I explained repeatedly that I had placed my order through the Pedro's app and had already provided the order details. I even offered to send him a screenshot of the order confirmation, which he eventually agreed to accept by email.

I sent the email immediately while still on the phone with him, yet I have still not received a response.

The entire conversation was an exhausting back-and-forth. I had to keep repeating myself while he failed to address the actual issue. I was left feeling as though I had done something wrong and had to prove that I had paid for my food, despite having placed the order through their own app. I even requested the recording of my morning conversation with Katlego because I wanted to understand why a resolution that had been clearly communicated to me was suddenly being changed.

What is the point of a business contacting a customer to resolve a complaint if, when it comes time to honour the proposed solution, the customer is met with a completely different story and such appalling treatment?

The service was absolutely **********. The lack of communication between staff, the conflicting information and the male manager's attitude were completely unacceptable. A customer should not have to argue repeatedly, chase answers or waste their time trying to get a business to honour what it has already promised.

If you care about the quality of your food, getting value for the money you spend and receiving service that is respectful and appropriate, I would seriously reconsider spending your money at Pedro's Wonderpark.

Mistakes with food can happen, but how a business handles a complaint says everything about its customer service. Unfortunately, my experience with this store has been extremely disappointing, and I would not recommend it.

I would strongly recommend spending your hard-earned money at any other restaurant in Wonderpark Mall rather than wasting your time here, especially if you genuinely care about food quality, value for money and, most importantly, being treated with basic respect as a paying customer. Based on my experience, Pedro's Wonderpark has fallen far short of what I consider acceptable customer service, and I would not recommend this store to anyone.