Complaint: Sale of Spoiled Food – Ticket 86215(Pathetic Service)

On 21/03/2026, I purchased takeaway food which was rotten/spoiled at Pedros BP Jean Avenue Centurion. I reported this matter under Complaint Ticket Number 86215. However, I am very disappointed with the response from your complaints department.

I was informed that I need to prove that my family and I became ill or provide a doctor’s report as evidence. This response is unacceptable. The issue is that spoiled food was sold, which is a serious health and safety concern, regardless of whether illness occurred.

This gives the impression that your business allows the sale of spoiled food unless customers can prove illness, which is deeply concerning.

I request:

A full investigation into this incident

Clear accountability for the sale of spoiled food

A proper resolution to this complaint