MM
Mbali M
1 reviews | Active since Jan 2018
03 Jul 2024, 19:46
Complaint Regarding Incomplete Chicken Order
Dear Pedro's Team,
I hope this message finds you well. I am writing to express my disappointment with my purchase from your Ormonde Shopping Centre location.
Today I ordered a full chicken, half mild and half hot. However, upon receiving my order, I noticed that the mild half was missing a drumstick. I had specifically requested for the chicken to be cut, and it is quite disappointing to find that a piece of meat was missing.
I would appreciate it if you could address this issue and ensure that such mistakes do not occur in the future. Thank you for your attention to this matter.
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Replies (2)
Pedros Chicken's replyOfficial
04 Jul 2024, 11:53Dear Mbali Mmmm ,
Thank you for contacting Customer Care. We confirm that we are currently investigating the matter and a representative will be in touch with you shortly. Regards, Pedros Family / MK
Thank you for contacting Customer Care. We confirm that we are currently investigating the matter and a representative will be in touch with you shortly. Regards, Pedros Family / MK
Pedros Chicken's reply04 Jul 2024, 11:53
Official
Dear Mbali Mmmm ,
Thank you for contacting Customer Care. We confirm that we are currently investigating the matter and a representative will be in touch with you shortly. Regards, Pedros Family / MK
Thank you for contacting Customer Care. We confirm that we are currently investigating the matter and a representative will be in touch with you shortly. Regards, Pedros Family / MK
MM
I received a call yesterday regarding my complaint, and the lady advised that I should come to the Pedros branch to collect the missing piece of my order. She mentioned I should ask for Mo and Stanley.
I went to the store today at 12:30 PM, but neither Mo nor Stanley were present. The manager on duty, whom I believe was named Stephano, was called three times but didn't even bother to come and talk to me. I waited for a while until I informed one of the employees that I was leaving around 12:44 PM.
I am extremely disappointed and frustrated with this experience. The lady on the phone assured me that Mo and Stanley would be available anytime and that I just needed to mention their names. The petrol cost to come to the store is significant, and this level of service is appalling.
I request that my meat be delivered to me as I don't stay nearby. I will not accept such poor treatment from this manager.
Mbali M's updateReviewer Update
05 Jul 2024, 12:51I received a call yesterday regarding my complaint, and the lady advised that I should come to the Pedros branch to collect the missing piece of my order. She mentioned I should ask for Mo and Stanley.
I went to the store today at 12:30 PM, but neither Mo nor Stanley were present. The manager on duty, whom I believe was named Stephano, was called three times but didn't even bother to come and talk to me. I waited for a while until I informed one of the employees that I was leaving around 12:44 PM.
I am extremely disappointed and frustrated with this experience. The lady on the phone assured me that Mo and Stanley would be available anytime and that I just needed to mention their names. The petrol cost to come to the store is significant, and this level of service is appalling.
I request that my meat be delivered to me as I don't stay nearby. I will not accept such poor treatment from this manager.
MM
Mbali M's update05 Jul 2024, 12:51
Reviewer Update
I received a call yesterday regarding my complaint, and the lady advised that I should come to the Pedros branch to collect the missing piece of my order. She mentioned I should ask for Mo and Stanley.
I went to the store today at 12:30 PM, but neither Mo nor Stanley were present. The manager on duty, whom I believe was named Stephano, was called three times but didn't even bother to come and talk to me. I waited for a while until I informed one of the employees that I was leaving around 12:44 PM.
I am extremely disappointed and frustrated with this experience. The lady on the phone assured me that Mo and Stanley would be available anytime and that I just needed to mention their names. The petrol cost to come to the store is significant, and this level of service is appalling.
I request that my meat be delivered to me as I don't stay nearby. I will not accept such poor treatment from this manager.