Complaint

Hi there so I went to Boshoff street store and I asked to buy a viva meal takeaway and a 1/4 chicken eat in.The lady said they don’t do that I have to pay separately for the take away and the eating said ok and paid for the full chicken first then when I was ordering the 1/4 chicken with chips and no roll she said I can’t have it as a sit in if I wanted to eat in I’d have to add a roll,I responded with but I just bought a full chicken and I asked her if head office was aware of this and she said yes and she added that they allow people to come in with their food I showed her my bag and told but I don’t have any food with me it was then when she gave me a table number.There were 2 managers present they witnessed this but said nothing. For the sit in meal I was served by Noxolo with such a warm welcome after she heard,she asked if I needed anything,bought me water all in all lovely service from Noxolo (she took upon herself to do damage control and redress the situation even when I was fetching my takeaway she attended to me quickly). Let’s get to the food,absolutely awful,on the lemon and herb 1/4 chicken meal it was towards a sour taste chicken (it was a side breast chicken was dry as well) very stingy with the sauce. As for the full chicken the sauce it was watery as you can see in the picture and there was hardly any sauce. The garlic rolls were ok.That store really needs training as I’ve been there before and the service is never pleasing nor acceptable (the other time they open past opening time)every time you there they will give you something to complain about,can the staff be properly trained please. This is a complaint that was filed on the 15th October 2024,I was issued with ticket number 21415,was calked by man who said he was Thabo and he said they have a problem with customers bringing in food from elsewhere and eating it inside,he said goodbye i asked him about my replacement meal and he said he knows nothing about that and said he would call me back which he never did,I hen got an email saying the ticket was closed to which i responded to the pedros portal that it was not sorted i then got a call from someone called bheki last week Thursday and he said i must come to the store and i told him id come this week. I went there today and his response was ostracizing, demeaning and rude in front of his staff and customers.He first pretended not to know anything I showed him my emails after back and forth of him asking me to explain everything again he said he remembers that day and asked me I quote his words"by phoning head office what help did I think would help me,he said he will not do I want him to do not will he hear from me",I said i will report you on hellopeter he said he's not scared i must report him he's not scared he signalled the go away sign with his hands and loudly clicked his tongue at me This was the one of the managers that were present on the 15th and heard what the cashier was saying and stood by whilst the waitress told me she would charge me separately for the food and that i cant eat my eatin food unless i bought a roll.He acknowledged that he was there at the time of the incident thats when he asked me how does calling head office help me.I don't think these 2 managers have been trained at all,If they want to be rude, intimidating and ghetto they must leave pedros and go do their degenerate behaviours elsewhere.this happened today around 13:00 i pray you use your surveilance to confirm this and i pray you have audio visiual