Complaint About service At Pedros Mamelodi Square

Dear Pedros Management,

I am writing to express my disappointment with the service I received at the Pedros branch in Mamelodi Square on the 13th of March 2026 around 18:05.

I placed an order for two pot strips and rice, but the order took an unusually long time to come out. When it was finally given to us, I noticed that the food was packed in a box, which was very unusual. I am not sure whether the rice was unavailable or if there was another issue.

When we checked the food, it was a complete mess and looked as if it had been put together from leftovers. This was very disappointing, especially considering that we expected fresh and properly presented food.

I hope this matter can be addressed, as service and food quality are very important to customers. I would appreciate your feedback regarding this experience.

Kind regards, Hillary