Complaint About Poor Service and Food Quality at Pedros, Mams Mall

Dear Petro’s Management,

I am writing to express my dissatisfaction with my recent experience at the Pedros branch in Mams Mall. On 29/11/2025, I placed an order at approximately 3:40 PM for a quarter chicken, pap, and chakalaka. Despite the long queue and the wait, I did not receive my meal until 5:00 PM, which was a delay of over an hour and 20 minutes.

Moreover, when I finally received my food, it was cold, the chicken was dry, and the pap was undercooked with visible mealie meal lumps. The chakalaka was barely there, just a teas****ful in the entire serving. This was far from the quality I expected and certainly not acceptable.

I hope you will look into this matter and take the necessary steps to ensure better service and food quality in the future. I would appreciate a response and some form of compensation for the inconvenience caused.

Thank you for your attention to this matter.