JB
Justice B

1 reviews | Active since Mar 2014

16 Apr 2026, 19:51

Careless customer service

I have experienced a terrible treatment at Krugersdorp pedros yesterday. There is no customer service in that restaurant, they treat customers as trash, they treat customers as they are doing us a favour, it's like we are given food for free. They have too much disrespect towards customers. After bought our meal and made seat in, it took forever to receive our order, then after received the order, I found out that the chips were brown( slightly burnt), there were no sauces on the table, I asked the waitress to change the chips because it was burnt. She came took the chip, they took forever to bring the chips, we ate the meal without the chips, I went to ask about our chips, the manager gave me an attitude when I tried to explain that we being waiting for the chips and we are about to finish the meal without chips. Almost all employees at this restaurant undermine customers, because I could sense after I complained that they look at you as like who are you wena. The manager also has the same mentality of undermining customers because she didn't see anything wrong because she didn't apologize but just gave gave stink attitude.Then brought the chips after I complained. There is no respect for customers in this restaurant, I rate it Zero. M going to post this again on social media.

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Replies (1)
Pedros Chicken
Pedros Chicken's reply17 Apr 2026, 08:50
Official
Your review concerns us. We're terribly sorry that the food you received was disappointing. Please may we have the opportunity to discuss this further? Simply follow this link www.pedroschicken.co.za/contact and provide us with your contact details and feedback so that we can contact you. We hope to hear from you soon. Warm regards, Team Pedros | ZM