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TEBOGO S

1 reviews | Active since May 2011

27 May 2023, 10:17

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What a joke? I am so ****ed off with your Pedro's Tembisa Mall, after we spent 30inites waiting for our order, we decided to give our kid his food from Steers, the store manager told us blatantly that we must go outside we are not allowed to eat inside. Why such a humiliation? She even added that even steers won't allow us to eat in their store. In this era, we can't allow such stupidity and humiliation by our own people. We had to leave the store because Patience was adamant that even the manager won't help us. I am ****en boiling and angry. Why waste my time? Why are you so petty? Why don't you write it clear on the door so that we can decide whether to support you or not? FYI, we often buy your foods and eat in other stores. This is a below the belt stupidity.

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Replies (4)
Pedros Chicken
Pedros Chicken's reply29 May 2023, 10:04
Official
  Hi there,

Thank your for taking the time to rate Pedros. We sincerely apologize for your most recent experience as this is not the standard of service we want to give to our adored customers.

Your complaint has been escalated and of our trusted representatives will be in contact to assist your further.  

Sincerely,

Team Pedros | TZ 
 
TS
TEBOGO S's update31 May 2023, 11:09
Reviewer Update
To date, no one bothered to contact me. This is proof that this is how things are done in this company.
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TEBOGO S's update26 Jun 2023, 13:48
Reviewer Update
Hi, Does this mean that I was right that your shop in Mall of Tembisa is profiling customers? No one contacted me, instead they sent me an email that this complaint is closed. This is a big shame in South Africa to still have such mentality of customer service. I got chased in front of my kids and other customers, yet you come here and lie that you will contact me.
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TEBOGO S's update04 Jul 2023, 09:41
Reviewer Update
Hi, I see that you have closed the ticket. Was this resolved in my absence? I have been waiting for your call the past 2 months.