Bad service Pedro's long street

So I visited this branch PEDRO'S LONG STREET about 4 times and I've noticed there's 1 specific lady by an unknown name as No1 in store wants to give me a name so, I can have this matter reported to the owner and make him aware that there is a rotten apple in his store and 1 rotten apple in the basket makes all the others rotten as well. as I have a business of my own and customer service and respect is of utmost importance, so this lady that hands out the food she outrite ignores any1 and every1 that says hay.... My orders over there could you please pass it on she doesn't have a care in the world for any of your customers,I sat there waiting for my order on all the ocations that Iv poped in,and I hear around me is people complaining that they've been sitting for 1 hour with no1 bothering to bring there food even if you call them they dont take note of you as a customer,so dear owner this rotten apple is rubbing off on your other staff get her in check and get her to wear a smile on her face that's welcoming,she's outright rude arrogant and doesn't care who says what type of person,this is very bad for business your food quality is 10 out of 10 but service from this specific lady is 1 out of 10 please correctify this matter for your own best Will and to create a happy welcoming vibe.