Bad Service

I was at Pedros in Ladysmith today at 18:56 upon arriving there was a long queue but i understood because its festive season but what bothered me most is the lady that took my order Lindiwe she was the shift manager today,she was very rude and didn't even see the need to apologize even when i told her i was not happy with her service. Firstly when she took my order she didn't greet me, when i changed my order she got so angry and shouted at me for changing my order so it means i cannot change my order because she doesn't want to, after changing my order she punched the order and when i asked her that for my order I'd like quarter Legs Lemon and herb she rudely told me that at that time 18:56 the customer must let the cashier know that they want that piece of meat which i was very surprised to hear because its never happened before she then threw my receipt at me and i told her that i will report her and she blatantly said she didnt care! I almost canceled the order because of bad service,when i left the store i was very upset because she did not see the need to apologize. I am one person who will not recommend Pedros Chicken in Ladysmith because of the bad service i experienced today. I have worked in retail aswell,worked long hours even but even if the customer arrived when we about to close we treated the customer fairly and with respect and even if it was a difficult customer we always found a way to calm down and help the customer.I am not pleased with the service i recieved today.