Bad service at Pedros Pretorious street in Pretoria, customer service is a Catastrophe

I made an order they did not deliver, their *********** drive claimed he came to the delivery address and found no one. Firstly I requested that they call me when the drive arrives, which they did not do. Secondly I had a security officers at the gate who were on a look out but the never saw anyone unless Pedros uses invincible drivers. Thirdly I call the Shop 3 times at the end someone who was assisting told me the Manager said I must just come and collect my chickens, while I had paid for delivery which if I don't come I won't get my order. The manager does not understand customer service all, they are full of **** and they don't care the only people who were concerned are those who were answering the phone. The Manager of Pedros Pretoria at Pretorius street is ***********, unprofessional he lacks business knowledge and he does not care about customer service and satisfaction. The delivery drivers are *********** ****s. I hate their service. I had to abandon work to collect an order that I had already paid for the delivery.