Bad service @ Pedros

Yesterday i waited about 10 minutes in the queue to order at Pedros in Overport..Mind you there was nobody infront of me and there was nobody at the tills...I placed an order for 1/4 chicken,chips and garlic roll.i also specifically asked for the breast portion and extra hot sauce...it was a sit in order....I waited for over 45 minutes for my order..When it eventually arrived,it was the wrong order...The lady took it back and i waited another 10 minutes..Came back with the chicken and garlic roll,no chips...i had to wait a further 5 minutes for the potatoe chips to arrive.....I dont even want to mention the flies! What a bad experince.