Bad service and experience 💔💔💔💔

I bought food using the machines at the door and paid with a card and my order didn’t go through I was told by the manager had to buy using cash but on my statement payment shows it went through printed the proof but they couldn’t me still I was told to wait until Monday to get the reversal letter as if it’s my fault I stay ko Vaal so I must come back fetch the letter n send to the bank then my bank can reverse the money what an inconvenience I then placed another order paying cash an had to wait for an hour for my food meaning I was at the shop for an 1:30 image what the service le manager at the store didn’t care the only customer that were important was the ones eating at the restaurant what wow😭😭😭💔💔💔💔am never buying at this restaurant service is poor @Southgate