BAD SERVICE :-(

So last week Wednesday on 27/10/2021 I ordered food like I Normally do for a delivery at Spar same mall???I was told they will Not deliver for me because they also have to queue to pay at Spar??I mean what does that have to do with the service they promised customer??they said they deliver for FREE now I ordered and this is what I am told??It is not the first time they refuse to deliver for me. First timer I just let it go and now I see it is becoming a habit. If Money for people that work for Spar is Not Good Enough they must just tell us we can STOP buying from them and go elsewhere where we are valued and appreciated???And that time I am a regular customer that buys there atleast 4 times a week??