Bad service

I placed an online order last night at Pedros Chris Hani using Mr D and my order took more than a hour to arrive which I understood because it's a Friday and they are busy. Having to wait for that long to find myself with a messed up order. I requested my chicken to be extra hot (dry spice) and I received extra hot (busting source). I really fail to understand why they never read carefully what the client ordered because this is not the first time that they messed up my order. I never enjoyed my meal because my children was literally swimming in hot source.