FM
Fele M

1 reviews | Active since Jan 2022

21 Nov 2023, 19:37

Bad service

Bad service at Pedros chicken..pretorious street in Pretoria I went to the pedros website on Friday the 17th of November 2023..I bought 2 Mega meals which is 2 full chickens with rolls,chips and 1.5 lr colddrink the store I choose Pedros in Pretorious street, Pretoria and delivery came and there were 4 pieces of chicken missing 3 pieces on one and one piece on the other.I immediately called the store spoke to office manager Naledi and she said I must send photos and invoice via whatapp and she just blue ticked me how disappointing. I then completed a complaint form with Pedros my ticket was closed today..I went back to Naledi she said sorry that's it..Remember me and my colleagues we inconvenienced as we had to share the food and for the fact that Pedros don't even bother to call that is very bad customer service.They don't treat people with dignity and they dont care I am really mad at this point don't support that restaurant they don't value our money hard earned money if I may add really poor service

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Replies (1)
Pedros Chicken
Pedros Chicken's reply22 Nov 2023, 09:09
Official
 Dear Fele Thank you for contacting Customer Care.  We confirm that we are currently investigating the matter and a representative will be in touch with you shortly.  Regards  Pedros Familia |AT