Bad Customer service

Placed an order with Pedros Kine centreat 10:07 and my order hasnt arrived called in and i spoke to Mbali who dropped the line and when i called back i spoke to a clueless store Manager Snethemba who stated they never received my order and gave me a wrong drivers number who stated that he cancelled my order as he had 3 orders my order has been given 2 a different driver Just received an SMS saying my order is cancelled

The owner of this store must ensure that he teaches his stuff TCF as