Bad customer service

Had the worst customer service on 28 June 2024 waited for more than an hour for the family meal I bought for R189,90. Only to get home to find 2 pieces of chicken missing. Called them on the telephone number provided on the slip, told them about the issue. They asked me who took my order I told them Nobule Mabena. Then explained what transpired. Then they asked me to come to the store at that moment. I couldn't since I stay far from the restaurant branch. We agreed on Monday the 1 July 2024. I went there Monday 1/07/2024 was made to wait up intil.my lunch time (12h) elapsed. During the waiting period even 2 customer came and complained that a packet of chips and salad was missing. To be surprised the person that served them resolved the issue. Though on my side it was not. This shows the lack of professionalism Went back after work around 16h, no one attended to me. I really don't appreciate this kind of unprofessionalism bad customer I got.