Appalling customer service

I just left Pedros Braamfontein and I am annoyed at how your manager treats customers. I placed and paid for my order online. I than proceeded to the store to collect my order. My order was already there and I requested for it. I was informed to produce proof that it already paid for. I informed your staff member that I had not brought my phone with and on the confirmation, there was no instruction that I had to bring proof with. I then offered to provide my contact number which would be a unique identifier that no person would know. I waited for about 10 minutes whilst the manager was relieving herself. She comes back and she had an attitude telling me I had to go back and get proof that I paid. I told her I was not willing to walk down and come back. She proceeded to tell me that the fact that I paid was not in dispute but whether I was the correct person who placed the order. She did not explain what she was doing and each time I asked her she plain ignored me. she later came with receipts which she asked me to sign. She than proceeded to the back and left me hanging for another 5 minutes to scold at her staff. I ended up being frustrated and forcefully demanded my order which they did not know where it had dissapeared to. I waited again for a search party for my order. By the time I got home my order is cold and I don't have a microwave. I am more annoyed that your manager ignored me instead of updating me and she displayed an attitude even after I told her that she was inviting a complaint. It seems that she did not care. I am from Durban and have been enjoying your brand but I am really disappointment that you have a person in authority who treat people like how I was treated today. I would have gotten my order more faster if I had not ordered online and that shouldnt be the case. You need to seriously do better. I was annoyed at your system that doesnt deliver and now you are making it worse by being hostile to customers. I would have loved to give a zero star for the service I received.