aid for Food I Never Received – Pedros & Uber Eats Refusing Refund Despite Delivery *****

On 23 January 2026, I placed a paid Uber Eats order from Pedros Chicken Pinetown MC Centre (Pickup: 49 Moodie Street, Pinetown CBD) at 19:04, totaling R239.85. The order was supposed to be delivered to 15 Nazareth Drive, NL, 3610 at around 20:01. 🚨 I NEVER received my food. The Uber Eats driver (Phiwayinkosi) showed me meals that were not mine. My order was a Full Chicken cut in 8 with 4 garlic rolls, but the driver opened a completely different meal containing paella, which I never ordered. He then sent a photo of a closed meal box that was also NOT my order and falsely marked the delivery as “customer not at address” and then “delivered.” This is delivery *****. 🚨 I requested my refund the next day (24 January 2026), well within the 2‑day reporting window. I even provided proof that I reported it immediately, yet Uber Eats keeps closing my case as “resolved” and now refuses to refund me, claiming I reported “too late,” even though I have the email timestamp proving I requested the refund within 24 hours. 🚨 Pedros’ response was equally unacceptable. Pedros admitted only that the food was “dispatched to the driver,” which does NOT change the fact that the food never reached me. Dispatch is not delivery. A paying customer cannot be expected to lose money because the driver delivered someone else’s food and falsified the delivery. 🚨 What makes this worse:

Uber Eats’ support email bounces The app “resolves” cases without resolving them I have no functional support channel, despite being the victim of non‑delivery Both Uber Eats and Pedros are violating the Consumer Protection Act by refusing a refund for goods not received

🚨 I have now escalated this to:

Consumer Goods & Services Ombud (CGSO) National Consumer Commission (NCC) My bank’s Visa disputes department (chargeback for undelivered goods)

I want: ✔ A full refund of R239.85 ✔ Acknowledgment that the driver never delivered my order ✔ Accountability from both Pedros and Uber Eats ✔ Confirmation that this *****ulent “delivery” will be investigated No customer should pay for food they never received — and then be denied a refund due to app glitches, driver dishonesty, and unhelpful support systems. I expect urgent action and a proper resolution. If I had a ZERO Id rate the PEDROS at Pinetown MC Centre a ZERO. – Sindie Nkolongwane