A
Ashley
1 reviews | Active since May 2025
02 May 2025, 15:34
Absolutely terrible service
Absolutely terrible service . We ordered on 29-04-2025..around 7..after numerous calls..order was finally delivered around 9..hence the consultant kept on providing me with and incorrect address?? Chicken was *****..we did not receive any sauces etc.. After they so called Manager (Forunate) contacted me today. Did absolutely nothing to assist me..didn't even want to hear me out.. Can the correct Managment contact me from Phoenix plaza branch??
Helpful (0)
Replies (11)0
Replies (11)
Pedros Chicken's replyOfficial
03 May 2025, 06:29 Hi Ashley,
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / HN
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / HN
Pedros Chicken's reply03 May 2025, 06:29
Official
Hi Ashley,
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / HN
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / HN
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Ashley's updateReviewer Update
03 May 2025, 07:50Please contact me on ***
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Ashley's update03 May 2025, 07:50
Reviewer Update
Please contact me on ***
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Ashley's updateReviewer Update
03 May 2025, 20:54I have not received any call or communication..this really shows how incomplentent your stuff is..
A really unhappy customer..i am sure alot and relate to this
A really unhappy customer..i am sure alot and relate to this
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Ashley's update03 May 2025, 20:54
Reviewer Update
I have not received any call or communication..this really shows how incomplentent your stuff is..
A really unhappy customer..i am sure alot and relate to this
A really unhappy customer..i am sure alot and relate to this
Pedros Chicken's replyOfficial
07 May 2025, 08:33Hi Ashley,
Manager called the *** number that was on the ticket ,and the person answered knew nothing about the complaint.
The complaint has been resubmitted to the store.
Regards,
Pedros Family / ZM
Manager called the *** number that was on the ticket ,and the person answered knew nothing about the complaint.
The complaint has been resubmitted to the store.
Regards,
Pedros Family / ZM
Pedros Chicken's reply07 May 2025, 08:33
Official
Hi Ashley,
Manager called the *** number that was on the ticket ,and the person answered knew nothing about the complaint.
The complaint has been resubmitted to the store.
Regards,
Pedros Family / ZM
Manager called the *** number that was on the ticket ,and the person answered knew nothing about the complaint.
The complaint has been resubmitted to the store.
Regards,
Pedros Family / ZM
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Ashley's updateReviewer Update
07 May 2025, 09:02No one contacted me???
My phone is in my hand
My phone is in my hand
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Ashley's update07 May 2025, 09:02
Reviewer Update
No one contacted me???
My phone is in my hand
My phone is in my hand
Pedros Chicken's replyOfficial
07 May 2025, 09:37The manager will contact you on ***, as they were unable to reach you on the number listed in the complaint ticket ***).
Regards,
Pedros Family / ZM
Pedros Chicken's reply07 May 2025, 09:37
Official
The manager will contact you on ***, as they were unable to reach you on the number listed in the complaint ticket ***).
Regards,
Pedros Family / ZM
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Ashley's updateReviewer Update
07 May 2025, 09:46You just said you contacted me??
So you guys are lying on social media platform???
My number is ***
So you guys are lying on social media platform???
My number is ***
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Ashley's update07 May 2025, 09:46
Reviewer Update
You just said you contacted me??
So you guys are lying on social media platform???
My number is ***
So you guys are lying on social media platform???
My number is ***
Pedros Chicken's replyOfficial
07 May 2025, 10:19The store manager attempted to contact you on *** on Saturday, May 3, 2025, at 12:46 PM. The person who answered stated they were not aware of the matter. Today, I provided the manager with an alternative number—***. I also called this number and spoke with your mother, who mentioned that you were at work.
Regards,
Pedros Family / ZM
Regards,
Pedros Family / ZM
Pedros Chicken's reply07 May 2025, 10:19
Official
The store manager attempted to contact you on *** on Saturday, May 3, 2025, at 12:46 PM. The person who answered stated they were not aware of the matter. Today, I provided the manager with an alternative number—***. I also called this number and spoke with your mother, who mentioned that you were at work.
Regards,
Pedros Family / ZM
Regards,
Pedros Family / ZM
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Ashley's updateReviewer Update
07 May 2025, 10:41Excuse me..
I spoke to Fortunate who stated she was the Manager of the branch..did not want to me hear out and what happened,,?
All she said. She will send me a what'sapp which she never did..
I suggest you ask the store who is FORTUNATE..SHE HAD KNOW IDEA HOW TO HANDLE MY FRUSTRATION..
CALL ME ON *** AROUND 1.45..TO 2.15..WHICH I KNOW YOU GUYS WONT.
I spoke to Fortunate who stated she was the Manager of the branch..did not want to me hear out and what happened,,?
All she said. She will send me a what'sapp which she never did..
I suggest you ask the store who is FORTUNATE..SHE HAD KNOW IDEA HOW TO HANDLE MY FRUSTRATION..
CALL ME ON *** AROUND 1.45..TO 2.15..WHICH I KNOW YOU GUYS WONT.
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Ashley's update07 May 2025, 10:41
Reviewer Update
Excuse me..
I spoke to Fortunate who stated she was the Manager of the branch..did not want to me hear out and what happened,,?
All she said. She will send me a what'sapp which she never did..
I suggest you ask the store who is FORTUNATE..SHE HAD KNOW IDEA HOW TO HANDLE MY FRUSTRATION..
CALL ME ON *** AROUND 1.45..TO 2.15..WHICH I KNOW YOU GUYS WONT.
I spoke to Fortunate who stated she was the Manager of the branch..did not want to me hear out and what happened,,?
All she said. She will send me a what'sapp which she never did..
I suggest you ask the store who is FORTUNATE..SHE HAD KNOW IDEA HOW TO HANDLE MY FRUSTRATION..
CALL ME ON *** AROUND 1.45..TO 2.15..WHICH I KNOW YOU GUYS WONT.
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Ashley's updateReviewer Update
07 May 2025, 13:12I requested a callback at 13.45 to 14.15..however you guys call my mom???
Again asked for pictures without providing a number to send to???
Its like talking to immature children how are very ***********
Again asked for pictures without providing a number to send to???
Its like talking to immature children how are very ***********
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Ashley's update07 May 2025, 13:12
Reviewer Update
I requested a callback at 13.45 to 14.15..however you guys call my mom???
Again asked for pictures without providing a number to send to???
Its like talking to immature children how are very ***********
Again asked for pictures without providing a number to send to???
Its like talking to immature children how are very ***********
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Ashley's updateReviewer Update
07 May 2025, 14:37Thanks for not calling as per request 🙂
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Ashley's update07 May 2025, 14:37
Reviewer Update
Thanks for not calling as per request 🙂