A VERY POOR SERVICE!!

A VERY POOR SERVICE!! I ordered on 2 Paellas on uber eats today at around 10:30 AM, this was a scheduled order for delivery at 12:30 PM, so I gave Pedros in Braamfontein literally 3hrs to prepare my order and yet I got a message on Uber eats saying that my order was CANCELLED at 12:15 PM and that time my order was supposed to be delivered at 12:30 PM!!!!

I called Pedros in Braamfontein and the call was answered by a lady by the name of Hajira (if that’s even her real name) she gave me a lousy explanation telling me to check with Uber eats but she offered to let her manager (Julia) to speak to me, so I spoke to the manager and she literally **** to me and said that the order was collected by the uber east guy and yet the cancellation stipulated that Pedros in Braam couldn’t get to my order at the time!!!! I told her that the cancellation was from on their side(I even took the screenshot of the cancellation) but she kept telling me that the Uber guy cancelled the order and that was not the case, she informed me to call Uber eats and get a refund with them, she gave me this reference number : MFBA80 after I hung up then I got my refund and I hadn’t called Uber eats as yet!!!

I really hate the fact that this Julia lady **** to me, she could’ve just been honest from the start and not lie to me!

She could’ve also apologized for the inconvenience caused but she didn’t even bother to do that!!

She was clearly in the hurry to get rid of me on the phone!!!! I’M REALLY DISAPPOINTED AND DISSATISFIED WITH THE SERVICE I GOT TODAY! This ruined my day!!!!!!!! You guys clearly don’t treat your customers right!