A no for the delivery and a no for their instore customer service

Their delivery drivers are honestly the pits. Received an order which was soaked from a spilled mocktail and after being promised a call back (30 minutes after receiving the order) no call was received. I then sent them an email about the experience and the “resolution” was an apology. The gag was that the instore manager stated that the item needed to be returned for a refund. Now I’m not sure but shouldn’t the person I called or the driver have stated this?! As a customer I did what needed to be done which was call the store directly.

The customer service do not exist. I’d expect more from a company I frequently purchase from

Also fyi don’t expect your chicken to be cut as stated This was the second time I selected cut in 8 and it’s barely cut in 4 Please do better!!!