9 days without my refund-Pedros Woodmead

During lunch on the 31st of August I went with a colleague to buy lunch for the office at Pedros Woodmead. When we got there I paid with my card and I was told the transaction was hanging however it had gone off my bank account. I was then told I would get a refund within 72 hours which I obliged to. We ended up paying for that order again with cash this time. I have been back and forth with Pedros Woodmead and all I’m getting is disgusting responses and no help at all. It’s been 9 days and it’s absolutely unacceptable. R574.50 is alot of money. I was told several times that I would be sent the proof it was reversed and still today nothing. If I don’t ask them about my refund no one bothers to give me feedback. I am so frustrated and upset. Poor poor service. I want my money back!!!!