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My name is Kgopolo from Pretoria. I called Pedros call center 11.08.2023 between 18h05-18h20 trying 2 order VIVA MEAL from R139. I failed due to 2 *********** call center agents.

I spoke 2 the 1st agent and the call cut off. Didn't take take the name. I called the 2nd time I spoke to Pamela. Both these ladies don't have telephone etiquette. There was noise and they were laughing, that was unprofessional and disturbing. I gave them all the Information they need and the call kept cutting as I thought it's due to poor signal and everytime we get cut off, they don't call me back which shows that they are deliberately dropping these calls...I gave them my numbers and still no feedback from them.

Untill I got to the store, they said there is no order for Kgopolo. I got super mad bei didn't want 2 wait in store as I left kids at home coming from work.

These agents needs to be disciplined because this will be a habit. I need feedback from Pedro's regarding this.