EG
Edgar G
1 reviews | Active since Aug 2015
26 Sept 2025, 11:27
Very slow communicaton
I am trying to cancel the service, and have to give them 14 days notice. On Sunday I contacted them (understand Sunday is non working day) and expected a reply at least on Monday. I received an email saying they will reply in 72 business hours ( so 14 days - 3 days = 11 days) Last night I received another email that they have finally given the message a ticket number -- wait up to 72 business hours AGAIN. I have provided 14 days notice, I don’t care about your 72 hours x 2 or even more. Please ensure that the service is disconnected on Monday 6th October.
Helpful (0)
Replies (3)0
Replies (3)
PEC Utility Management (Pty) Ltd's replyOfficial
26 Sept 2025, 12:34Dear Edgar Gregan,
Thank you for submitting your review on Hello Peter.
We hereby confirm receipt of your feedback.
Please be assured that we are looking into the matter and will provide you with feedback, soonest.
Kind regards,
CUSTOMER SERVICE DEPARTMENT
Thank you for submitting your review on Hello Peter.
We hereby confirm receipt of your feedback.
Please be assured that we are looking into the matter and will provide you with feedback, soonest.
Kind regards,
CUSTOMER SERVICE DEPARTMENT
PEC Utility Management (Pty) Ltd's reply26 Sept 2025, 12:34
Official
Dear Edgar Gregan,
Thank you for submitting your review on Hello Peter.
We hereby confirm receipt of your feedback.
Please be assured that we are looking into the matter and will provide you with feedback, soonest.
Kind regards,
CUSTOMER SERVICE DEPARTMENT
Thank you for submitting your review on Hello Peter.
We hereby confirm receipt of your feedback.
Please be assured that we are looking into the matter and will provide you with feedback, soonest.
Kind regards,
CUSTOMER SERVICE DEPARTMENT
EG
Edgar G's updateReviewer Update
26 Sept 2025, 13:31Thank you for the prompt action, I have received a reply
EG
Edgar G's update26 Sept 2025, 13:31
Reviewer Update
Thank you for the prompt action, I have received a reply
PEC Utility Management (Pty) Ltd's replyOfficial
29 Sept 2025, 09:59Dear Edgar Gregan,
You are welcome.
Kindly be advised that we respond within 72 business hours of receiving an email.
Thank you for submitting the completed documents.
Your Vacating is scheduled for 6 October 2025.
Kind regards,
CUSTOMER SERVICE DEPARTMENT
You are welcome.
Kindly be advised that we respond within 72 business hours of receiving an email.
Thank you for submitting the completed documents.
Your Vacating is scheduled for 6 October 2025.
Kind regards,
CUSTOMER SERVICE DEPARTMENT
PEC Utility Management (Pty) Ltd's reply29 Sept 2025, 09:59
Official
Dear Edgar Gregan,
You are welcome.
Kindly be advised that we respond within 72 business hours of receiving an email.
Thank you for submitting the completed documents.
Your Vacating is scheduled for 6 October 2025.
Kind regards,
CUSTOMER SERVICE DEPARTMENT
You are welcome.
Kindly be advised that we respond within 72 business hours of receiving an email.
Thank you for submitting the completed documents.
Your Vacating is scheduled for 6 October 2025.
Kind regards,
CUSTOMER SERVICE DEPARTMENT