UNPROFESSIONAL CONDUCT

I complained to the electricity company about an unusual bill of R766 on my account from the usual R400-50 price range via telephone, the agent agreed to get back to me the following day with meter reading information. However barely within 24hrs while waiting for the email which I never received I got a disconnection notice and was forced to pay a higher amount of R1,255 than the disputed amount of R355. As no email was received, I was connected to another agent about the disconnection notice who said the agent I was in contact with the previous day did not have any right to make arrangements with me. I feel cheated and my complaint not taken serious.