DT
Duart T

1 reviews | Active since Jul 2020

26 Oct 2021, 11:51

******** Aux Charges and Failure to take responsibility

Unwillingness to accept responsibility for ******** your clients on a continuous basis. Legal confirmation received from your offices confirm that you are not allowed, by law, to deduct any addition/auxi****y charges to an end-user if a cost-free alternative is not provided. This has not been done and still you are charging the aux amount for longer than a year after being notified hereof. Failure to take responsibility and stating that the body corporate/managing company was notified hereof, although there is no contract in place between PEC and the body corporate/managing company.

Please avoid this company at all cost

0
Replies (2)
PEC Utility Management (Pty) Ltd
PEC Utility Management (Pty) Ltd's reply03 Nov 2021, 16:02
Official
Dear Mr Teessen

we have noted your comment placed on Hello Peter.  We are currently investigating the situation and will be addressing your concerns shortly.

Regards
CLIENT SERVICES CT
PEC Utility Management (Pty) Ltd
PEC Utility Management (Pty) Ltd's reply04 Nov 2021, 08:46
Official
Hi Mr Teessen

just a confirmation that your complaint is receiving attention of the operations manager for your specific property.  Amelia Du Plessis is dedicated to investigate your query and will provide you with the necessary information via direct email.

Regards
CLIENT SERVICES CT