This is day light *******.

To start of we are never home yet my elec bill ranges between R2000 to R2500 a month. When I contact Pec Utilities offices I get told to pay x amt and in a week's time my electricity is disconnect due to an amount outstanding. This is utterly frustrating as we have to pay an additional R1000 + for re connection fees. I called in today to query why the guys came to disconnect my electricity and was told \ we sent an sms yesterday and you must just pay the money now\". I tried to explain to the accounts manager that we did not receive the sms and I was not aware of the disconnection. If I was aware I would have paid the amount and avoided the re connection fee. The acounts manager is a rude arrogant woman who has no customer service skills whatsoever. I explained to them that my husband gets paid tomorrow and I will make the oustanding payment to them so please do not disconnect. THE ANSWER WAS NO...I WANT MY MONEY ! Im sorry whose money is it when 60% of the bill is admin fees, service charge, network charge and the works and 40% is actually my usage for the month. Pec utility is ripping us off to the last cent and yet they cannot accommodate us when we try to make an arrangement"