CK
Chip K
1 reviews | Active since Jan 2025
30 Jan 2025, 01:04
The worst service known to man
Their service is literal **** . They over charge, and they can take your power away after hours when your credit is finished, but can’t restore it.
Balwin is **** too for going with PEC
Helpful (0)
Replies (2)0
Replies (2)
PEC Utility Management (Pty) Ltd's replyOfficial
30 Jan 2025, 10:41Good day Chip Kay,
We hereby acknowledge receipt of your Hello Peter review.
Please note that the matter will be investigated, and we will provide feedback as soon as possible.
Kind regards,
Customer Service Department
Customer Service Department
PEC Utility Management (Pty) Ltd's reply30 Jan 2025, 10:41
Official
Good day Chip Kay,
We hereby acknowledge receipt of your Hello Peter review.
Please note that the matter will be investigated, and we will provide feedback as soon as possible.
Kind regards,
Customer Service Department
Customer Service Department
PEC Utility Management (Pty) Ltd's replyOfficial
30 Jan 2025, 16:15 Good day Chip Kay,
Could you please specify the exact areas where you believe you’ve been overcharged so we can look into your claim?
Please note that with the smart prepaid metering system, the electricity automatically shuts off once the wallet is empty, and it will only be restored once the wallet is topped up.
PEC does not have control over how long it takes to restore electricity between when the funds have been depleted and the wallet has been funded.
It's essential to keep your wallet sufficiently funded to avoid unnecessary disconnections.
Kind regards,
Customer Service Department
Could you please specify the exact areas where you believe you’ve been overcharged so we can look into your claim?
Please note that with the smart prepaid metering system, the electricity automatically shuts off once the wallet is empty, and it will only be restored once the wallet is topped up.
PEC does not have control over how long it takes to restore electricity between when the funds have been depleted and the wallet has been funded.
It's essential to keep your wallet sufficiently funded to avoid unnecessary disconnections.
Kind regards,
Customer Service Department
PEC Utility Management (Pty) Ltd's reply30 Jan 2025, 16:15
Official
Good day Chip Kay,
Could you please specify the exact areas where you believe you’ve been overcharged so we can look into your claim?
Please note that with the smart prepaid metering system, the electricity automatically shuts off once the wallet is empty, and it will only be restored once the wallet is topped up.
PEC does not have control over how long it takes to restore electricity between when the funds have been depleted and the wallet has been funded.
It's essential to keep your wallet sufficiently funded to avoid unnecessary disconnections.
Kind regards,
Customer Service Department
Could you please specify the exact areas where you believe you’ve been overcharged so we can look into your claim?
Please note that with the smart prepaid metering system, the electricity automatically shuts off once the wallet is empty, and it will only be restored once the wallet is topped up.
PEC does not have control over how long it takes to restore electricity between when the funds have been depleted and the wallet has been funded.
It's essential to keep your wallet sufficiently funded to avoid unnecessary disconnections.
Kind regards,
Customer Service Department