Terrible servec

Hello Sibu,

Thank you for taking the time to share your feedback. 

We are truly sorry to hear that you feel you received poor service, and we understand how frustrating it can be when an appointment does not go as planned.

After reviewing the booking history and the communication between yourself, our office, and the technician, we would like to clarify the following:

• Only one inspection booking was made with our office.

• On the day of the scheduled inspection, the technician contacted you directly to advise that he had been delayed on another site and would not be able to arrive at 12h00 as planned.

 • As the appointment could not proceed at that time, the technician advised that the booking should be rescheduled through our office, as per standard procedure.

 • We reached out again to arrange a new date; however, we were unable to secure a confirmed time from you for the rescheduled inspection.

 • We also note that the payment received was less than the invoiced amount.

We take service delivery seriously, and we sincerely apologise for any inconvenience caused by the unexpected delay. 

While unforeseen delays can occur, our intention is always to communicate timeously and reschedule as efficiently as possible.

We appreciate the opportunity to resolve this matter constructively.

Please contact our office directly so that we can secure a new inspection date at your convenience.

Kind regards,

 Dear Sibu Dyi, 

Thank you for your Hello Peter review. 

I confirm that Alison has contacted you to schedule an appointment. 

In addition, the Prepaid Manager will be in contact with you. 

Please let us know if you require any further assistance by emailing *** or calling ***. 

 Kind regards, 
CUSTOMER SERVICE DEPARTMENT