kT
khedi T
1 reviews | Active since Mar 2009
22 Dec 2025, 11:35
So Much expectation for A Smart prepaid system which disappointing
Since 06h30 that I deposited money instantly in my account since the app has no notification function to warn when electricity is low. 5hrs later inspite of the coulntless calls made to your Pretoria office where the operator on the other end rudely tells you she has no idea when someone will have the time to allocate my units.
Helpful (0)
Replies (3)0
Replies (3)
PEC Utility Management (Pty) Ltd's replyOfficial
22 Dec 2025, 14:42 Dear Khedi Tlhabane,
Thank you for submitting your review on Hello Peter.
We confirm receipt of your review and want to assure you that we are looking into the matter.
We will provide you with feedback soonest.
Kind regards,
CUSTOMER SERVICE DEPARTMENT
Thank you for submitting your review on Hello Peter.
We confirm receipt of your review and want to assure you that we are looking into the matter.
We will provide you with feedback soonest.
Kind regards,
CUSTOMER SERVICE DEPARTMENT
PEC Utility Management (Pty) Ltd's reply22 Dec 2025, 14:42
Official
Dear Khedi Tlhabane,
Thank you for submitting your review on Hello Peter.
We confirm receipt of your review and want to assure you that we are looking into the matter.
We will provide you with feedback soonest.
Kind regards,
CUSTOMER SERVICE DEPARTMENT
Thank you for submitting your review on Hello Peter.
We confirm receipt of your review and want to assure you that we are looking into the matter.
We will provide you with feedback soonest.
Kind regards,
CUSTOMER SERVICE DEPARTMENT
kT
khedi T's updateReviewer Update
23 Dec 2025, 11:13Thank you Chaundre for the follow up and just to reiterate the helpful service recieved from Rio. Appreciated
kT
khedi T's update23 Dec 2025, 11:13
Reviewer Update
Thank you Chaundre for the follow up and just to reiterate the helpful service recieved from Rio. Appreciated
PEC Utility Management (Pty) Ltd's replyOfficial
23 Dec 2025, 11:52Dear Khedi Tlhabane,
You are most welcome.
Thank you for taking the time to share your feedback on Hello Peter.
We have been in contact with you directly and are pleased to confirm that the matter has been resolved.
Please feel free to email us at *** or contact us on *** should you require any further assistance in the future.
Kind regards,
Customer Service Department
You are most welcome.
Thank you for taking the time to share your feedback on Hello Peter.
We have been in contact with you directly and are pleased to confirm that the matter has been resolved.
Please feel free to email us at *** or contact us on *** should you require any further assistance in the future.
Kind regards,
Customer Service Department
PEC Utility Management (Pty) Ltd's reply23 Dec 2025, 11:52
Official
Dear Khedi Tlhabane,
You are most welcome.
Thank you for taking the time to share your feedback on Hello Peter.
We have been in contact with you directly and are pleased to confirm that the matter has been resolved.
Please feel free to email us at *** or contact us on *** should you require any further assistance in the future.
Kind regards,
Customer Service Department
You are most welcome.
Thank you for taking the time to share your feedback on Hello Peter.
We have been in contact with you directly and are pleased to confirm that the matter has been resolved.
Please feel free to email us at *** or contact us on *** should you require any further assistance in the future.
Kind regards,
Customer Service Department