EG
Edgar G
1 reviews | Active since Aug 2015
13 Sept 2024, 12:10
Shocking Water
Queried high ELECTRICITY bill, they sent me photos of the meter but it was for a WATER meter. They are reading water consumption and charging it as electricity. How water boiler on roof water consumption converted with some arbitrary number into electricity consumption based on assumptions, instead of being honest and using the actual electricity consumed by the boiler. Communicated with Operations manager no reply to my comments. If you stay in a flat or complex double check your readings and make sure you know what you are being charged for.
Helpful (0)
Replies (9)0
Replies (9)EG
Edgar G's updateReviewer Update
13 Sept 2024, 12:12Correction
"Hot water boiler"
"Hot water boiler"
EG
Edgar G's update13 Sept 2024, 12:12
Reviewer Update
Correction
"Hot water boiler"
"Hot water boiler"
PEC Utility Management (Pty) Ltd's replyOfficial
13 Sept 2024, 12:33Good day Edgar Gregan,
We hereby confirm receipt of your Hello Peter review.
Please note that the matter is under investigation, and we will provide feedback as soon as possible.
Kind Regards
Customer Service Department.
We hereby confirm receipt of your Hello Peter review.
Please note that the matter is under investigation, and we will provide feedback as soon as possible.
Kind Regards
Customer Service Department.
PEC Utility Management (Pty) Ltd's reply13 Sept 2024, 12:33
Official
Good day Edgar Gregan,
We hereby confirm receipt of your Hello Peter review.
Please note that the matter is under investigation, and we will provide feedback as soon as possible.
Kind Regards
Customer Service Department.
We hereby confirm receipt of your Hello Peter review.
Please note that the matter is under investigation, and we will provide feedback as soon as possible.
Kind Regards
Customer Service Department.
EG
Edgar G's updateReviewer Update
20 Sept 2024, 07:28Its been a week now, no action. I suppose its swept under the carpet together with my unanswered email.
Please escalate this to senior management.
Please escalate this to senior management.
EG
Edgar G's update20 Sept 2024, 07:28
Reviewer Update
Its been a week now, no action. I suppose its swept under the carpet together with my unanswered email.
Please escalate this to senior management.
Please escalate this to senior management.
PEC Utility Management (Pty) Ltd's replyOfficial
20 Sept 2024, 14:58 Good day Edgar Gregan,
We sincerely apologize for the delayed response.
The formula used to calculate the hot water is determined and mandated by our client. The formula to determine the cost to heat up 1 000 liters of water was received from their electrical engineer at the time.
According to the engineer, it takes 58.33 kWh to heat up 1 000 liters of water from 10 to 60 degrees. Actual readings are taken every month with supporting photos. The usage multip**** by the determined tariff calculates the hot water cost. The West Block is not fitted with geysers and has a centralized hot water system on the roof. This is evidently hot water used inside each unit. In other words, if you were to have a geyser, your electricity reading and account would have been much higher. Please let me know if there is anything else that I can assist with.
Kind Regards
Customer Service Department.
We sincerely apologize for the delayed response.
The formula used to calculate the hot water is determined and mandated by our client. The formula to determine the cost to heat up 1 000 liters of water was received from their electrical engineer at the time.
According to the engineer, it takes 58.33 kWh to heat up 1 000 liters of water from 10 to 60 degrees. Actual readings are taken every month with supporting photos. The usage multip**** by the determined tariff calculates the hot water cost. The West Block is not fitted with geysers and has a centralized hot water system on the roof. This is evidently hot water used inside each unit. In other words, if you were to have a geyser, your electricity reading and account would have been much higher. Please let me know if there is anything else that I can assist with.
Kind Regards
Customer Service Department.
PEC Utility Management (Pty) Ltd's reply20 Sept 2024, 14:58
Official
Good day Edgar Gregan,
We sincerely apologize for the delayed response.
The formula used to calculate the hot water is determined and mandated by our client. The formula to determine the cost to heat up 1 000 liters of water was received from their electrical engineer at the time.
According to the engineer, it takes 58.33 kWh to heat up 1 000 liters of water from 10 to 60 degrees. Actual readings are taken every month with supporting photos. The usage multip**** by the determined tariff calculates the hot water cost. The West Block is not fitted with geysers and has a centralized hot water system on the roof. This is evidently hot water used inside each unit. In other words, if you were to have a geyser, your electricity reading and account would have been much higher. Please let me know if there is anything else that I can assist with.
Kind Regards
Customer Service Department.
We sincerely apologize for the delayed response.
The formula used to calculate the hot water is determined and mandated by our client. The formula to determine the cost to heat up 1 000 liters of water was received from their electrical engineer at the time.
According to the engineer, it takes 58.33 kWh to heat up 1 000 liters of water from 10 to 60 degrees. Actual readings are taken every month with supporting photos. The usage multip**** by the determined tariff calculates the hot water cost. The West Block is not fitted with geysers and has a centralized hot water system on the roof. This is evidently hot water used inside each unit. In other words, if you were to have a geyser, your electricity reading and account would have been much higher. Please let me know if there is anything else that I can assist with.
Kind Regards
Customer Service Department.
EG
Edgar G's updateReviewer Update
20 Sept 2024, 15:17This is the same reply I received from the operations manager, I rep**** to this to which he has not had the courtesy to reply to me.
" According to the engineer, it takes 58.33 kWh to heat up 1 000 liters of water from 10 to 60 degrees." based on what scientific evidence, where is his proof?
"Actual readings are taken every month with supporting photos" Yes HOWEVER they are recording m3 on my account as kWh. Perhaps somebody at PEC should tell ESKOM how to convert water to electricity.
It is very simple but a electricity meter on the boiler and stop playing games with assumed figures
Please also forward my complaint to a senior manager.
" According to the engineer, it takes 58.33 kWh to heat up 1 000 liters of water from 10 to 60 degrees." based on what scientific evidence, where is his proof?
"Actual readings are taken every month with supporting photos" Yes HOWEVER they are recording m3 on my account as kWh. Perhaps somebody at PEC should tell ESKOM how to convert water to electricity.
It is very simple but a electricity meter on the boiler and stop playing games with assumed figures
Please also forward my complaint to a senior manager.
EG
Edgar G's update20 Sept 2024, 15:17
Reviewer Update
This is the same reply I received from the operations manager, I rep**** to this to which he has not had the courtesy to reply to me.
" According to the engineer, it takes 58.33 kWh to heat up 1 000 liters of water from 10 to 60 degrees." based on what scientific evidence, where is his proof?
"Actual readings are taken every month with supporting photos" Yes HOWEVER they are recording m3 on my account as kWh. Perhaps somebody at PEC should tell ESKOM how to convert water to electricity.
It is very simple but a electricity meter on the boiler and stop playing games with assumed figures
Please also forward my complaint to a senior manager.
" According to the engineer, it takes 58.33 kWh to heat up 1 000 liters of water from 10 to 60 degrees." based on what scientific evidence, where is his proof?
"Actual readings are taken every month with supporting photos" Yes HOWEVER they are recording m3 on my account as kWh. Perhaps somebody at PEC should tell ESKOM how to convert water to electricity.
It is very simple but a electricity meter on the boiler and stop playing games with assumed figures
Please also forward my complaint to a senior manager.
PEC Utility Management (Pty) Ltd's replyOfficial
23 Sept 2024, 09:29 Good day Edgar Gregan,
We hereby confirm receipt of your Hello Peter review.
Kindly be advised that the operations manager will be in contact with you.
Should you have any further queries, please feel free to email us at ***.
Kind regards, Customer Service Department.
We hereby confirm receipt of your Hello Peter review.
Kindly be advised that the operations manager will be in contact with you.
Should you have any further queries, please feel free to email us at ***.
Kind regards, Customer Service Department.
PEC Utility Management (Pty) Ltd's reply23 Sept 2024, 09:29
Official
Good day Edgar Gregan,
We hereby confirm receipt of your Hello Peter review.
Kindly be advised that the operations manager will be in contact with you.
Should you have any further queries, please feel free to email us at ***.
Kind regards, Customer Service Department.
We hereby confirm receipt of your Hello Peter review.
Kindly be advised that the operations manager will be in contact with you.
Should you have any further queries, please feel free to email us at ***.
Kind regards, Customer Service Department.
EG
Edgar G's updateReviewer Update
26 Sept 2024, 11:12Nothing from the operations manager despite for requesting somebody more senior.
I have just received the new account water is STILL being billed as electricity - unbelievable.
How does 3.38 kilo liters of water become 3.38 kWh of electricity?
I am now seriously considering legal advice on this matter.
I have just received the new account water is STILL being billed as electricity - unbelievable.
How does 3.38 kilo liters of water become 3.38 kWh of electricity?
I am now seriously considering legal advice on this matter.
EG
Edgar G's update26 Sept 2024, 11:12
Reviewer Update
Nothing from the operations manager despite for requesting somebody more senior.
I have just received the new account water is STILL being billed as electricity - unbelievable.
How does 3.38 kilo liters of water become 3.38 kWh of electricity?
I am now seriously considering legal advice on this matter.
I have just received the new account water is STILL being billed as electricity - unbelievable.
How does 3.38 kilo liters of water become 3.38 kWh of electricity?
I am now seriously considering legal advice on this matter.
PEC Utility Management (Pty) Ltd's replyOfficial
27 Sept 2024, 09:50Good day Edgar,
We apologize for the delay.
We have forwarded your message to the operations manager, who will be in touch with you later today.
Should you have any further queries, please feel free to email us at ***.
Kind regards, Customer Service Department.
We apologize for the delay.
We have forwarded your message to the operations manager, who will be in touch with you later today.
Should you have any further queries, please feel free to email us at ***.
Kind regards, Customer Service Department.
PEC Utility Management (Pty) Ltd's reply27 Sept 2024, 09:50
Official
Good day Edgar,
We apologize for the delay.
We have forwarded your message to the operations manager, who will be in touch with you later today.
Should you have any further queries, please feel free to email us at ***.
Kind regards, Customer Service Department.
We apologize for the delay.
We have forwarded your message to the operations manager, who will be in touch with you later today.
Should you have any further queries, please feel free to email us at ***.
Kind regards, Customer Service Department.
PEC Utility Management (Pty) Ltd's replyOfficial
30 Sept 2024, 10:47Dear Mr. Gregan Thank you for your email. We have changed the measuring unit for your hot water from kWh to kL, with said change to reflect on your next invoice. Furthermore, the formula used to determine the cost of the hot water used is as per mandate from our client. We will address your concern with the Body Corporate and revert soonest.
Should you have any further queries, please feel free to email us at ***.
Kind regards, Customer Service Department.
Should you have any further queries, please feel free to email us at ***.
Kind regards, Customer Service Department.
PEC Utility Management (Pty) Ltd's reply30 Sept 2024, 10:47
Official
Dear Mr. Gregan Thank you for your email. We have changed the measuring unit for your hot water from kWh to kL, with said change to reflect on your next invoice. Furthermore, the formula used to determine the cost of the hot water used is as per mandate from our client. We will address your concern with the Body Corporate and revert soonest.
Should you have any further queries, please feel free to email us at ***.
Kind regards, Customer Service Department.
Should you have any further queries, please feel free to email us at ***.
Kind regards, Customer Service Department.