Rude Staff and not complying with their own term.

After 44 Days of my account been paid up in full, ive sent an email to Amanda Maree with the following message: <br> <br> From: Hannes Verwey <br> Sent: 13 April 2016 09:12 AM<br> To: Amanda Maree<br> Subject: RE: DEPOSIT REFUND FORM: HJM Verwey - Cascades Tyger Waterfront<br> <br> Good day Amanda<br> <br> I would like to inquire when my deposit will be paid back to me? As per your conditions on every statement you send out to your clients this will be paid 45 Days after the full account has been settled. This was done on the 29th of February 2016 which means the refund should be processed tomorrow? Can you please advise?<br> <br> Se rep**** that i did not read her previous email and it will only be paid between the 12th and the 18th with no specific dates. on each invoice that PEC send out to their clients every moth they state that they refund your money WITHIN 45 Days, Tomorrow will be the 45th day and no refund has been paid.<br> <br> Ive never in my life delt with a company this unprofessional in my life, The staff is rude and really dont even try to go the extra mile. Can this please be resolved as soon as possible please.