Reconnection Fee

Good day<br> <br> I am extremely disappointed at the manner in which the service provider(PEC) who is a private utility provider for our complex at Tuscan Village, Pretoria. I had made an arrangement to pay on the 25th of Feb which was granted , however when doing the transaction online i did not know that i had to add a couple of zeros infront of my reference inorder for the payment to go through when paying online.I only know that my reference is 47275 not *** I only managed to pay the following day the 26th in the morning 8Am a after following up with my neighbour. However at 10 am the same day of the 26th i was advised that my electricity was switched off. I mean it was a matter of hours and the delay was caused by few digits that i was not aware of. I was told that reconnection fee of R650 will be added to my next bill. I have never missed payment before and i find this very unfair as it was not my fault. No one communicated with me that I need to add zeros when paying via FNB online.I would really appreciate it if this R650 could be reversed as I feel that this is an ************ practice , taking into consideration that i have a deposit of R1500 in place.