HK
Heleen K
1 reviews | Active since Jan 2020
28 Jul 2021, 08:46
Query from accounts Department
Requested info of my payments and usage on the 5th of July. Received info the next day that did not help my request. Send another email clearly state what info I need. The request was escalated to the accounts department for further assistance on the 8th of July, and up to today I still haven't heard anything from the accounts department. Amounts paid are not what is on the invoices. Usages and payments doesn't add up!
Helpful (0)
Replies (4)0
Replies (4)
PEC Utility Management (Pty) Ltd's replyOfficial
28 Jul 2021, 09:14Good day Ms Kotze
We noticed your review placed on Hello Peter. Will you kindly supply us with your PEC account number or your unit no. and building name in order for us to assist? You may send your details to the following email address and include the last correspondence you have received from us. Our email address is: ***.
Kind regards
CLIENT SERVICES DEPT. CAPE TOWN
We noticed your review placed on Hello Peter. Will you kindly supply us with your PEC account number or your unit no. and building name in order for us to assist? You may send your details to the following email address and include the last correspondence you have received from us. Our email address is: ***.
Kind regards
CLIENT SERVICES DEPT. CAPE TOWN
PEC Utility Management (Pty) Ltd's reply28 Jul 2021, 09:14
Official
Good day Ms Kotze
We noticed your review placed on Hello Peter. Will you kindly supply us with your PEC account number or your unit no. and building name in order for us to assist? You may send your details to the following email address and include the last correspondence you have received from us. Our email address is: ***.
Kind regards
CLIENT SERVICES DEPT. CAPE TOWN
We noticed your review placed on Hello Peter. Will you kindly supply us with your PEC account number or your unit no. and building name in order for us to assist? You may send your details to the following email address and include the last correspondence you have received from us. Our email address is: ***.
Kind regards
CLIENT SERVICES DEPT. CAPE TOWN
HK
Heleen K's updateReviewer Update
28 Jul 2021, 09:19Thank you for the reply. Your email address is blocked on your reply.
HK
Heleen K's update28 Jul 2021, 09:19
Reviewer Update
Thank you for the reply. Your email address is blocked on your reply.
PEC Utility Management (Pty) Ltd's replyOfficial
28 Jul 2021, 09:32Hi Helen
I will send you an email directly to which you can reply.
Kind regards
CLIENT SERVICES DEPT. CAPE TOWN
I will send you an email directly to which you can reply.
Kind regards
CLIENT SERVICES DEPT. CAPE TOWN
PEC Utility Management (Pty) Ltd's reply28 Jul 2021, 09:32
Official
Hi Helen
I will send you an email directly to which you can reply.
Kind regards
CLIENT SERVICES DEPT. CAPE TOWN
I will send you an email directly to which you can reply.
Kind regards
CLIENT SERVICES DEPT. CAPE TOWN
PEC Utility Management (Pty) Ltd's replyOfficial
02 Aug 2021, 09:35Good morning Helen
I have received confirmation from the portfolio manager who deals with your complex that your query has been addressed and rep**** to you directly via email.
Ms Kruger sent you an overview of how the smart prepaid wallet system works, explained the difference between your wallet balance, utility balance, fixed charges and your consumption. An Excel sheet has been provided for your convenience. If there is anything that you are still uncertain of, please do not hesitate to contact our Client Services team in your region, ***.
We sincerely apologize for the delay in response to your initial email.
Kind regards
CLIENT SERVICES DEPT. CAPE TOWN
I have received confirmation from the portfolio manager who deals with your complex that your query has been addressed and rep**** to you directly via email.
Ms Kruger sent you an overview of how the smart prepaid wallet system works, explained the difference between your wallet balance, utility balance, fixed charges and your consumption. An Excel sheet has been provided for your convenience. If there is anything that you are still uncertain of, please do not hesitate to contact our Client Services team in your region, ***.
We sincerely apologize for the delay in response to your initial email.
Kind regards
CLIENT SERVICES DEPT. CAPE TOWN
PEC Utility Management (Pty) Ltd's reply02 Aug 2021, 09:35
Official
Good morning Helen
I have received confirmation from the portfolio manager who deals with your complex that your query has been addressed and rep**** to you directly via email.
Ms Kruger sent you an overview of how the smart prepaid wallet system works, explained the difference between your wallet balance, utility balance, fixed charges and your consumption. An Excel sheet has been provided for your convenience. If there is anything that you are still uncertain of, please do not hesitate to contact our Client Services team in your region, ***.
We sincerely apologize for the delay in response to your initial email.
Kind regards
CLIENT SERVICES DEPT. CAPE TOWN
I have received confirmation from the portfolio manager who deals with your complex that your query has been addressed and rep**** to you directly via email.
Ms Kruger sent you an overview of how the smart prepaid wallet system works, explained the difference between your wallet balance, utility balance, fixed charges and your consumption. An Excel sheet has been provided for your convenience. If there is anything that you are still uncertain of, please do not hesitate to contact our Client Services team in your region, ***.
We sincerely apologize for the delay in response to your initial email.
Kind regards
CLIENT SERVICES DEPT. CAPE TOWN