Prepaid Utility Fee

Dear Mrs. Rademeyer,  We take note of your complaint on Hello Peter and would like to provide you with feedback.  PEC Utility Management (PTY) Ltd has been appointed by the Landlord to provide them with a Vending and monthly management platform for each resident to be able to purchase prepaid electricity. The Prepaid meters at your complex are privately owned (not managed by the local municipality). The Electricity tariff being charged is the Breedevallei prescribed residential tariff.  There is a fee applicable to provide the above-mentioned service. The PEC fee is fixed at 15% of the amount tendered as agreed upon with the Landlord, no monthly basic fee is being charged. Each resident received a pamphlet explaining the charges in detail on the day the meters were installed.  All Utility charges are for the consumer's account as stated in your lease agreement.  Do not hesitate to contact us or your landlord if you have any further questions.  Kind regards, 
PEC PREPAID DEPARTMENT