AT
Alta T
1 reviews | Active since Jul 2022
29 Jan 2024, 20:01
Poor customer service and communication
If I could give 0 stars I would. No customer service, no feed back, if one person is not in the office then no one can assist you with an emergency. Last straw tonight 2 men came to my house to read something on my PREPAID meter 18:30 without prior notification. I refused them access to MY house then they went and switch off my electricity without notification. Violating my human rights and privacy.
Helpful (0)
Replies (2)0
Replies (2)
PEC Utility Management (Pty) Ltd's replyOfficial
01 Feb 2024, 15:13Good day Alta Du Toit
We hereby confirm receipt of your Hello Peter review.
Kindly note, that the matter will be investigated and feedback will be provided soonest.
Kind Regards
Customer Service Department.
We hereby confirm receipt of your Hello Peter review.
Kindly note, that the matter will be investigated and feedback will be provided soonest.
Kind Regards
Customer Service Department.
PEC Utility Management (Pty) Ltd's reply01 Feb 2024, 15:13
Official
Good day Alta Du Toit
We hereby confirm receipt of your Hello Peter review.
Kindly note, that the matter will be investigated and feedback will be provided soonest.
Kind Regards
Customer Service Department.
We hereby confirm receipt of your Hello Peter review.
Kindly note, that the matter will be investigated and feedback will be provided soonest.
Kind Regards
Customer Service Department.
PEC Utility Management (Pty) Ltd's replyOfficial
02 Feb 2024, 07:26Good day Alta Du Toit
PEC conducted an inspection on a number of prepay meters at the complex to ensure all equipment is in order and no electricity prepay meters are bypassed.
PEC apologize for any inconvenience caused during this investigation. The electricity was disconnected for a brief moment, and was re-connect again.
We have rescheduled an appointment at your convenience to complete our testing.
If you do experience any technical emergencies in the future, please don’t hesitate to contact our after-hours standby number for immediate assistance.
Kind Regards
Customer Service Department.
PEC conducted an inspection on a number of prepay meters at the complex to ensure all equipment is in order and no electricity prepay meters are bypassed.
PEC apologize for any inconvenience caused during this investigation. The electricity was disconnected for a brief moment, and was re-connect again.
We have rescheduled an appointment at your convenience to complete our testing.
If you do experience any technical emergencies in the future, please don’t hesitate to contact our after-hours standby number for immediate assistance.
Kind Regards
Customer Service Department.
PEC Utility Management (Pty) Ltd's reply02 Feb 2024, 07:26
Official
Good day Alta Du Toit
PEC conducted an inspection on a number of prepay meters at the complex to ensure all equipment is in order and no electricity prepay meters are bypassed.
PEC apologize for any inconvenience caused during this investigation. The electricity was disconnected for a brief moment, and was re-connect again.
We have rescheduled an appointment at your convenience to complete our testing.
If you do experience any technical emergencies in the future, please don’t hesitate to contact our after-hours standby number for immediate assistance.
Kind Regards
Customer Service Department.
PEC conducted an inspection on a number of prepay meters at the complex to ensure all equipment is in order and no electricity prepay meters are bypassed.
PEC apologize for any inconvenience caused during this investigation. The electricity was disconnected for a brief moment, and was re-connect again.
We have rescheduled an appointment at your convenience to complete our testing.
If you do experience any technical emergencies in the future, please don’t hesitate to contact our after-hours standby number for immediate assistance.
Kind Regards
Customer Service Department.