MM
Moalosi M
1 reviews | Active since Feb 2022
18 Feb 2022, 08:15
POOR CUSTOMER SERVICE
PEC failure to resolved their tripped electricity meter in Morgenhof estate in Pretoria North-Hesteapark for the past 2 days is a sign of poor management and incapability of appropriately commissioned and effective fault management. They are a 3rd party supplier on the City of Tshwane electricity grid in the Estate . The power tripped in their DB and they have not come out to fix it for 2 days.
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PEC Utility Management (Pty) Ltd's replyOfficial
01 Mar 2022, 09:32Dear Moalosi
The entire area had power outage and when the power came back on , the complex HT supply inside the premises did not come back on. That was a City Of Tshwane issue .
PEC explained the situation to the managing agent and also assisted them to get an HT technician to switch on. This is outside PEC’s scope of work as we only manage the prepaid meters.
Kindly contact your managing agent with regards to your dissatisfaction and refrain from making false accusations on a platform like this.
Kind regards
CLIENT SERVICES TEAM PTA
The entire area had power outage and when the power came back on , the complex HT supply inside the premises did not come back on. That was a City Of Tshwane issue .
PEC explained the situation to the managing agent and also assisted them to get an HT technician to switch on. This is outside PEC’s scope of work as we only manage the prepaid meters.
Kindly contact your managing agent with regards to your dissatisfaction and refrain from making false accusations on a platform like this.
Kind regards
CLIENT SERVICES TEAM PTA
PEC Utility Management (Pty) Ltd's reply01 Mar 2022, 09:32
Official
Dear Moalosi
The entire area had power outage and when the power came back on , the complex HT supply inside the premises did not come back on. That was a City Of Tshwane issue .
PEC explained the situation to the managing agent and also assisted them to get an HT technician to switch on. This is outside PEC’s scope of work as we only manage the prepaid meters.
Kindly contact your managing agent with regards to your dissatisfaction and refrain from making false accusations on a platform like this.
Kind regards
CLIENT SERVICES TEAM PTA
The entire area had power outage and when the power came back on , the complex HT supply inside the premises did not come back on. That was a City Of Tshwane issue .
PEC explained the situation to the managing agent and also assisted them to get an HT technician to switch on. This is outside PEC’s scope of work as we only manage the prepaid meters.
Kindly contact your managing agent with regards to your dissatisfaction and refrain from making false accusations on a platform like this.
Kind regards
CLIENT SERVICES TEAM PTA