ME
Maig E
1 reviews | Active since Apr 2023
24 Nov 2023, 15:38
Poor admin &customer service
Disrespectful unprofessional personnel especially Petru pretoria office. They make errors billing and penalize users- never mind that they don't answer calls when you need to have things sorted. Just good at switching off and unnecessary billing
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Replies (1)
PEC Utility Management (Pty) Ltd's replyOfficial
29 Nov 2023, 09:31Dear Koo
We confirm receipt of your Hello Peter review.
Please be advised that all consumers of water and or electricity should register for an account with PEC. If no application is received and the meter registers consumption, we are at liberty to disconnect the supply. I am sorry to hear that your calls went unanswered and invite you to provide more information in order to determine what the cause would have been. For future queries, please contact our Customer Service department at ***. You will receive a ticket number for easy reference and regular updates on your query.
Regards
CUSTOMER SERVICE DEPARTMENT
We confirm receipt of your Hello Peter review.
Please be advised that all consumers of water and or electricity should register for an account with PEC. If no application is received and the meter registers consumption, we are at liberty to disconnect the supply. I am sorry to hear that your calls went unanswered and invite you to provide more information in order to determine what the cause would have been. For future queries, please contact our Customer Service department at ***. You will receive a ticket number for easy reference and regular updates on your query.
Regards
CUSTOMER SERVICE DEPARTMENT
PEC Utility Management (Pty) Ltd's reply29 Nov 2023, 09:31
Official
Dear Koo
We confirm receipt of your Hello Peter review.
Please be advised that all consumers of water and or electricity should register for an account with PEC. If no application is received and the meter registers consumption, we are at liberty to disconnect the supply. I am sorry to hear that your calls went unanswered and invite you to provide more information in order to determine what the cause would have been. For future queries, please contact our Customer Service department at ***. You will receive a ticket number for easy reference and regular updates on your query.
Regards
CUSTOMER SERVICE DEPARTMENT
We confirm receipt of your Hello Peter review.
Please be advised that all consumers of water and or electricity should register for an account with PEC. If no application is received and the meter registers consumption, we are at liberty to disconnect the supply. I am sorry to hear that your calls went unanswered and invite you to provide more information in order to determine what the cause would have been. For future queries, please contact our Customer Service department at ***. You will receive a ticket number for easy reference and regular updates on your query.
Regards
CUSTOMER SERVICE DEPARTMENT