EM
Evert Malijani-Major
1 reviews | Active since Sept 2019
03 Jun 2024, 12:31
PEC Utility Management
Good day,
I would like to register a complaint regarding our inability to purchase water units since yesterday – this is the third time we have had this issue in the last month.
What is most frustrating is that this occurs without notice, neither is there any apology or explanation issued after the incident. Residents, most of us with young kids, are left stranded without water supply for hours on end.
Could this pleas be investigated as it has caused many inconveniences.
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Replies (2)
PEC Utility Management (Pty) Ltd's replyOfficial
03 Jun 2024, 15:31Good day Evert Malijani-Major
We hereby confirm receipt of your Hello Peter review.
Kindly note, that the matter will be investigated and feedback will be provided soonest.
Kind Regards
Customer Service Department.
We hereby confirm receipt of your Hello Peter review.
Kindly note, that the matter will be investigated and feedback will be provided soonest.
Kind Regards
Customer Service Department.
PEC Utility Management (Pty) Ltd's reply03 Jun 2024, 15:31
Official
Good day Evert Malijani-Major
We hereby confirm receipt of your Hello Peter review.
Kindly note, that the matter will be investigated and feedback will be provided soonest.
Kind Regards
Customer Service Department.
We hereby confirm receipt of your Hello Peter review.
Kindly note, that the matter will be investigated and feedback will be provided soonest.
Kind Regards
Customer Service Department.
PEC Utility Management (Pty) Ltd's replyOfficial
04 Jun 2024, 11:59 Dear Evert Malijani-Major PEC takes note of your grievance placed on Hello Peter. Please be aware that Merlicia Jacobs from our office tried to contact you on 4 separate occasions on 03 June; after receiving a complaint that you were unable to purchase water. She was unsuccessful in reaching you. From PEC’s side, there were no technical issues. All transactions on our side showed successful for the entire day. One of the two scenarios might have occurred:
- Trying to buy for too little.
- The platform/Vendor you used was offline.
PEC Utility Management (Pty) Ltd's reply04 Jun 2024, 11:59
Official
Dear Evert Malijani-Major PEC takes note of your grievance placed on Hello Peter. Please be aware that Merlicia Jacobs from our office tried to contact you on 4 separate occasions on 03 June; after receiving a complaint that you were unable to purchase water. She was unsuccessful in reaching you. From PEC’s side, there were no technical issues. All transactions on our side showed successful for the entire day. One of the two scenarios might have occurred:
- Trying to buy for too little.
- The platform/Vendor you used was offline.