PEC Utilities: the worst service provider ever

The worst service provider I have ever worked with. Almost 2 hours after putting funds in my electricity wallet and still without electricity. I was told that it takes between 45 minutes to 3.5 hours for power to be restored.

4 hours later I am told to ask the security to check main switch outside. We checked and everything was up. Then I was told that they are going to send another command for the system to restore power which I will have to wait another 3.5 hours with electricity. I should come back to them if there’s still no power after another 3.5 hours. We have been complaining about PEC from the first month even lodged a protest but still no changes.