PEC Utilities Cape Town

 Dear Mrs Ward  We take note of your review on Hello Peter.  I’m sorry to hear how frustrating things have been, that’s never the experience we want for any of our clients. Your concerns, especially around after-hours support, are valid and important to us. We've taken note and will be raising this with the relevant department to ensure it is addressed appropriately. I’d like to offer some clarity on your billing and water tariff, as we understand these charges might be a bit confusing.  Water Tariff Breakdown 

• Vending Fee: A 5.41% charge is app**** to each water purchase.
• Water Basic Charge: R39.00 per month, which gives you access to the water facility. This is charged on the 1st of every month.
• Warranty Fee: R38.10 excl. VAT, calculated at R1.27 per day. This fee accrues on a rolling basis from each purchase and covers maintenance, malfunctions, or technical issues related to the meter.

 After these fees are deducted from your purchase amount, the remaining balance is converted into kiloliters (KL) of water.  We reviewed your purchase history, and noted that your last purchase was made on 24 April 2025. As a result, the current arrears relate to the following standard monthly charges. 

• Monthly Service fee – R39.00 x 2 (May and June) = R78.00
• Warranty daily fee – R1.27 x 46 day ( 25 April – 9 June) = R58.42

 We strongly recommend making a water purchase on the 1st of every month. This ensures that the fixed monthly charges are covered first, and any additional purchases thereafter will go directly toward water usage. If no purchases are made in a given month, the basic and warranty fees will continue to accumulate until your next purchase. There is no minimum purchase amount, or restricted amount unless the outstanding charges are higher than the amount being purchased. In that case, the purchase will go towards clearing the arrears first.  We hope this explanation clarifies the fees related to prepaid metering services. If you have any further questions or concerns, please don’t hesitate to contact our Customer Service team at ***.