ZL
Zola L

1 reviews | Active since Aug 2019

18 Apr 2022, 14:54

Pec too much payment

I'm concerned about the charges of this company it's way ahead you pay charges on top of a charge How come firstly my electric I was paying for 200 then will be 120 units that was fine, started last year where by I would buy for 200 then I would get 53 units really that way too much for a change then today 18/05/2022 went to buy where I would get 48 units on top of that 30 rands levy come on. Same as water meter before we use to by for 100 and get 4000 litre, but recently we got 2000 half of what we use to get this is a reap off straight

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Replies (2)
PEC Utility Management (Pty) Ltd
PEC Utility Management (Pty) Ltd's reply19 Apr 2022, 11:47
Official
Hi Zola Lupunzi

We note your concern placed on Hello Peter.  In order to assist and provide you with feedback, we require your meter number.  One of our Client Services consultants contact you today to obtain your details.  Once received, we will be able to explain how your meter is set up and what charges are applicable to you as the consumer.

For future reference, you are welcome to contact us on *** for any queries.

Kind regards
CLIENT SERVICES DEPARTMENT
PEC Utility Management (Pty) Ltd
PEC Utility Management (Pty) Ltd's reply26 Apr 2022, 13:07
Official
Dear Zola

our Client Services consultant have tried numerous times to contact you via email and telephone and are unable to get hold of you.  If you still need assistance in understanding your prepaid purchases vs charges, please do not hesitate to send us an email as per details provided.

Kind regards
CLIENT SERVICES DEPARTMENT