JB
Jason B
1 reviews | Active since Jan 2025
06 Jan 2025, 09:05
Pec is ripping people off
This utility company is ripping people off I'm not sure if it is with faulty electricity meters because our bill is over 1k every month but the only stuff we have on is our fridge and we only switch our geyser on 1 hour per day , on we make sure we switch off our lights when we not in a particular room, we've done this but yet still our bill is high we don't have a TV or any other thing that's draining the electricity, does anyone know what we can do to hold this company accountable
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Replies (2)
PEC Utility Management (Pty) Ltd's replyOfficial
10 Jan 2025, 10:54 Dear Mr Bestman Your post on Hello Peter refers. Your meter readings and consumption details are included on your monthly invoices, along with the corresponding billing period. Please note that certain months may have a longer reading period, which could result in a higher account balance. Your consumption is calculated and based on the applicable domestic tariffs from the City of Cape Town. If your meter were faulty, it would not have registered any consumption. To ensure transparency, our accounts department will provide you with a photo of your next meter reading in February 2025. Kind regards Z Hough CUSTOMER SERVICE DEPARTMENT
PEC Utility Management (Pty) Ltd's reply10 Jan 2025, 10:54
Official
Dear Mr Bestman Your post on Hello Peter refers. Your meter readings and consumption details are included on your monthly invoices, along with the corresponding billing period. Please note that certain months may have a longer reading period, which could result in a higher account balance. Your consumption is calculated and based on the applicable domestic tariffs from the City of Cape Town. If your meter were faulty, it would not have registered any consumption. To ensure transparency, our accounts department will provide you with a photo of your next meter reading in February 2025. Kind regards Z Hough CUSTOMER SERVICE DEPARTMENT
PEC Utility Management (Pty) Ltd's replyOfficial
28 Jan 2025, 08:49Dear Mr Bestman
We do not take kindly to the false accusations you have made on this platform. If you have any proof to verify your claims, we encourage you to provide it. As previously explained, you are billed based on the actual consumption recorded by your meter, in accordance with the applicable municipal electricity tariff. Additionally, we have assured you that a photo of your next meter reading, scheduled for February 2025, will be supp****.
Our accounts department will email you the photo once the meter has been read. Please allow us provide you with the necessary information as promised.
Kind regards
CUSTOMER SERVICE DEPARTMENT
We do not take kindly to the false accusations you have made on this platform. If you have any proof to verify your claims, we encourage you to provide it. As previously explained, you are billed based on the actual consumption recorded by your meter, in accordance with the applicable municipal electricity tariff. Additionally, we have assured you that a photo of your next meter reading, scheduled for February 2025, will be supp****.
Our accounts department will email you the photo once the meter has been read. Please allow us provide you with the necessary information as promised.
Kind regards
CUSTOMER SERVICE DEPARTMENT
PEC Utility Management (Pty) Ltd's reply28 Jan 2025, 08:49
Official
Dear Mr Bestman
We do not take kindly to the false accusations you have made on this platform. If you have any proof to verify your claims, we encourage you to provide it. As previously explained, you are billed based on the actual consumption recorded by your meter, in accordance with the applicable municipal electricity tariff. Additionally, we have assured you that a photo of your next meter reading, scheduled for February 2025, will be supp****.
Our accounts department will email you the photo once the meter has been read. Please allow us provide you with the necessary information as promised.
Kind regards
CUSTOMER SERVICE DEPARTMENT
We do not take kindly to the false accusations you have made on this platform. If you have any proof to verify your claims, we encourage you to provide it. As previously explained, you are billed based on the actual consumption recorded by your meter, in accordance with the applicable municipal electricity tariff. Additionally, we have assured you that a photo of your next meter reading, scheduled for February 2025, will be supp****.
Our accounts department will email you the photo once the meter has been read. Please allow us provide you with the necessary information as promised.
Kind regards
CUSTOMER SERVICE DEPARTMENT