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meetsemalala P
1 reviews | Active since Nov 2015
29 Aug 2022, 16:55
PEC is a ****! They just want to reap people without explanation
I have contacted the company on several occasions so they explain me how the calculate their readings.no one responds.i kept sending reminders and only received automated emails.i receive ridiculous increases annually and when I ask they tell me about municipal increases which do no make any sense whereas my neighbors pays very low amounts.no one wants to take accountability. To top it off , they send me an email with ridiculous amount and they tell me it's added to my account because their system picked me as a " high risk" and I'm expected to pay the full amount of the" increased deposit" in the next month.this company has no peace and its just poo poo!!!
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PEC Utility Management (Pty) Ltd's replyOfficial
01 Sept 2022, 13:41 Dear Tabitha
PEC takes note of your grievance placed on Hello Peter. We have investigated the matter and confirm the following:
We have found that our office has responded to your inquiries and has explained (with proof) how annual tariff increases are implemented, how meter readings are administrated and how deposit increases are calculated. As explained, all of the above are done according to the electricity bylaws of your local City Council. We do however, would like to apologize in not responding to your email as quickly as expected.
If you still find anything unclear, or would like to make a payment arrangement regarding the increased deposit, kindly send an email directly to our Customer Service department at ***.
Kind regards
CUSTOMER SERVICE
PEC Utility Management (Pty) Ltd's reply01 Sept 2022, 13:41
Official
Dear Tabitha
PEC takes note of your grievance placed on Hello Peter. We have investigated the matter and confirm the following:
We have found that our office has responded to your inquiries and has explained (with proof) how annual tariff increases are implemented, how meter readings are administrated and how deposit increases are calculated. As explained, all of the above are done according to the electricity bylaws of your local City Council. We do however, would like to apologize in not responding to your email as quickly as expected.
If you still find anything unclear, or would like to make a payment arrangement regarding the increased deposit, kindly send an email directly to our Customer Service department at ***.
Kind regards
CUSTOMER SERVICE